Welcome to GravityX Cloud. By accessing or using our hosting services, you agree to be bound by the following Terms and Conditions.
We provide hosting services including (but not limited to) game hosting, Discord bot hosting, and related digital services. Services are subject to availability, maintenance, and server performance.
Users must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. Unauthorized use of another person’s account is prohibited.
You agree not to use our services for illegal activities, spamming, abusive behavior, or hosting harmful content (e.g., malware, copyrighted material without permission). We reserve the right to suspend or terminate accounts that violate our Acceptable Use Policy.
All payments must be made in advance through our accepted payment methods. Subscriptions renew automatically unless canceled before the renewal date. Failure to pay may result in suspension or termination of services.
We provide a 99.9% uptime guarantee, excluding planned maintenance or circumstances beyond our control (e.g., natural disasters, DDoS attacks, internet provider failures).
We are not liable for indirect damages such as lost profits, data loss, or downtime. Our total liability will not exceed the amount you paid for the service in the last 30 days.
You may cancel your services at any time. We may suspend or terminate your account if you violate these Terms.
These Terms are governed by the laws of India.
GravityX Cloud respects your privacy and is committed to protecting your personal information.
Account Data: Name, email, payment details.
Usage Data: IP address, server logs, activity history.
Cookies: To improve site performance and user experience.
• To provide and manage hosting services.
• To process payments and send billing reminders.
• To improve security and prevent fraud.
• To communicate service updates, promotions, or policy changes.
We do not sell personal data. We may share data with trusted third-party providers (e.g., payment processors, support tools). Information may be disclosed if required by law.
We retain user data as long as necessary for service delivery and compliance with laws. Users may request deletion of their data by contacting support.
We implement technical and organizational measures to protect your data, though no method is 100% secure.
Access, correct, or request deletion of your personal information. Opt out of marketing emails at any time.
If you have questions about this Privacy Policy, contact us at:
📧 kingh4x@gravityx.cloud
📞 8854078037
Managed by - NEERU YADAV
Refund requests must be made within 48 hours of initial purchase. Refunds apply only to first-time purchases of hosting services. Renewals, upgrades, add-ons, or domain registrations are non-refundable.
Refunds are not available for:
To request a refund, contact us at kingh4x@gravityx.cloud with your order details. Approved refunds will be credited within 7–10 business days to the original payment method.
You may cancel services at any time, but no partial refunds are issued for unused time after 48 hours.